Privacy Policy

your privacy is important to us

Papaya is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to your privacy. We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

Our commitment to you -

Papaya will:

always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you;

handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities;

not use your information for purposes unrelated to our services without first obtaining your consent; and

when possible give you the option of interacting anonymously with us, if practicable and lawful to do so.

The information we may collect

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment and delivery.

Depending on the circumstances, we may collect transaction information such as where you shop or what your areas of interest are.

Why we collect your information

We may collect your information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

How we collect your information

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund without a tax invoice, open an account with us, provide feedback to us, join one of our mailing or promotional lists, or shop in our stores.

How we use your information

Papaya will not sell your information to other parties. However, we may need to share your information with companies who perform parts of our service delivery - this includes other organisations such as delivery companies, external call centres, our information technology support services and third party fulfilment centres. Where we share your information, Papaya aims to ensure that these third parties undertake to protect your privacy, and only use the information for the purposes of service delivery.

Where we store your information, Papaya will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.

Access to your information

To access your information please email or by phoning Papaya's head office on +61 2 8571 7777. This may, however, result in the circumstance that Papaya can no longer fulfil its contractual duties. A liability of Papaya or the assertion of claims for damages is excluded in this case.

Direct Marketing

If you do not wish to be contacted by Papaya (about special offers, discounts, other promotional events or to participate in any surveys) email or phone Papaya head office on +61 2 8571 7777. You may also 'opt out' of direct email marketing by clicking the 'unsubscribe' link that appears on Papaya promotional emails.

Cookies and how they work

When you visit Papaya's website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

Other websites

Papaya is not responsible for the privacy practices of websites that are linked to Papaya's website. Please take care and check the relevant privacy policies of these external websites before disclosing your information.

More information

Papaya may update its privacy policy from time to time in line with customer expectations and legislative changes, and the most recent policy will be posted on Papaya's website. More information about privacy law is available from the Office of the Privacy Commissioner at