CAREERS

For us, it's all about the people. We are a small and cohesive team, each contributing some special attribute to Papaya, from creativity and flair to administration and logistical skills. 

Available positions will be listed below here:


ONLINE CUSTOMER SUPPORT

Perfect for a university student. Papaya is currently seeking a confident, enthusiastic & motivated online customer support person for a fixed-term contract until late February 2020. Experience in a similar role on an e-commerce platform as well as a positive, can-do attitude and cheerful demeanour is a must. If you also like to provide exceptional customer service at every touchpoint, and are interested in interior design, homeware & furniture, this role with our e-commerce & marketing team at our Camperdown HQ is perfect for you.

About the role

  • Manage customer enquiries, ranging from stock availability, shipping quotes, special orders and partnering with retail stores to ensure a positive customer experience resulting in an increase in revenue and customer satisfaction
  • Process manual orders received via phone/email, organising stock transfers (via. sap)
  • Process online returns/refunds/exchanges/replacements (via. sap/magento)
  • Click and collect orders - sending through to stores and managing and closing orders
  • Manage deliveries for online orders (and organise couriers as required) for furniture/heavy items being delivered in sydney
  • Process payments and follow up with invoices for online orders
  • Managing the contact form and subsequent enquiries

Requirements

  • 1+ years customer service on an e-commerce platform
  • Experience with Magento 2 is highly regarded
  • SAP experience advantageous
  • Negotiating skills and the ability to build relationships with internal and external partners and customers
  • Attention to detail, good organizational and time-management skills and outcome driven
  • Excellent written and verbal communication skills
  • Related degree in business/e-commerce advantageous

IMMEDIATE START for a fixed-term contract - email resume to estore@papaya.com.au


CASUALS - SALES & STOCK ASSISTANTS

Seeking experienced and enthusiastic casuals to join our retail teams. Qualified sales assistant are required at our Bondi Junction, Mosman, Chatswood & Birkenhead stores. Bondi Junction also requires casual stock assistants.

Successful applicants must have:

  • Possess a great eye for detail and will fulfil special services including gift wrap, catalogue orders, special orders and other ad-hoc duties.
  • Demonstrate a solid experience in a similar retail environment - homewares/furniture highly regarded
  • Assist customers enthusiastically and have the ability to create a memorable and sincere customer experience
  • Have proven sales ability and a record in meeting sales targets
  • Eager to learn in-depth product knowledge
  • A flair for merchandising and interior styling is also highly regarded

IMMEDIATE START - please email resumes as below or drop them into the relevant store:


WAREHOUSE OPERATIVES

Responsibilities 

  •  Receive and pack bulk goods ensuring that goods received agree with shipping documents
  • Accurately pick, prepare, package and label goods to be sent to wholesale customers, company stores and consumers
  • Quality control items received and sent out
  • Work closely with internal sales, customer service and accounting departments
  • Maintain efficiencies in a fast paste environment
  • General warehousing duties
  • Ensure work area is clean and tidy at all times
  • Any other relevant duties required

Successful applicants must have:

  • Good organisational ability
  • Warehouse experience
  • Forklift licence
  • Works with care
  • Excellent customer service skills
  • Commitment to company policies and procedures and OH&S requirements
  • Hard worker
  • Physically strong and healthy
  • Diligent and professional
  • Easy to get along with
  • Collegial and Collaborative
  • Attention to detail
  • Good written and spoken English and communication skills
  • Punctual
  • General handyman skills

IMMEDIATE START - email resume to estore@papaya.com.au