Click & Collect

 

Shop online and pick up for free in-store

Place a click & collect order online and choose the most convenient store to collect your order from.

Click & collect orders are ready for collection within 4 days of ordering from NSW stores and within 7 days from our Chadstone store. Our stores endeavour to have click & collect orders ready for collection as soon as possible, but in some cases items will need to be transferred from our warehouse. If you require to collect sooner, please contact your nearest papaya store to confirm stock levels and they will be able to assist further. You will receive a ‘ready to pickup’ email once your order is ready for collection.

 

When can I collect my items?

Once your order is ready for collection, we’ll send you an email confirming that you can come in and pick up your goods. It is very important to remember that you should always await to receive the ‘Ready to Pickup’ email before coming in store to avoid disappointment.

What do I need to bring to collect my order?

Bring a copy of your order confirmation email (printed or shown on screen), as well as your photo identification which must match the payment method details on the order confirmation email.

You will be required to sign for your order on collection.

Can someone else pick up my order?

You may have someone else collect your order on your behalf, please email estore@papaya.com.au with the representative’s name before picking up the order.

They will need to bring:  

• a copy of the order confirmation email – printed & signed by you the purchaser
• their own photo identification to match the approved name for collection

How long does it take before I can pick up my order?

Click & collect orders are ready for collection within 4 days of ordering from NSW stores and within 7 days from our Chadstone store. Our stores endeavour to have click & collect orders ready for collection as soon as possible, but in some cases items will need to be transferred from our warehouse. If you require to collect sooner, please contact your nearest papaya store to confirm stock levels and they will be able to assist further. 

Please note that during peak trading periods, in-store collection times may vary due to high volumes. 

 

Please note:

Please ensure that you are able to carry and transport the pieces you have elected to collect from Papaya stores as our staff are not able to assist you. Please call your store to confirm dimensions, weight and packaging of products if necessary.

Your order needs to be collected within 10 days from receipt of this email. After this, we may need to ship your goods to you at your cost.